Privacy Policy

1. Introduction

EXTOA City Rewards and www.extoa.com are operated by EXTOA Labs Ltd, a company registered in the British Virgin Islands.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use the EXTOA City Rewards mobile game.

If you have any questions, contact us at hello@extoa.com.

2. Information We Collect

2.1 Information you provide

• Account details such as username, email address and password
• Country or region
• Support requests or communication with us

2.2 Information collected automatically

• Device information such as model, operating system, app version and language
• IP address and general location
• Gameplay activity such as progress, missions completed, rewards earned and time spent in the game
• Log data, crash reports and performance data
• Cookies and analytics data when you use the website

2.3 Optional information

• Push notification tokens
• Marketing preferences
• Referral codes

3. How We Use Your Information

We use your information to:

• Operate and maintain EXTOA City Rewards
• Save your progress, missions and rewards
• Improve app performance and fix crashes
• Detect fraud or misuse
• Contact you about support matters
• Send optional service updates or promotions
• Analyse usage to understand how users interact with the app
• Comply with legal requirements

4. Legal Basis (GDPR style, if required)

If you are located in the UK or EU we process your data based on:

• Performance of a contract (providing the game and its features)
• Legitimate interests (security, analytics, improvement)
• Consent (push notifications, marketing and cookies on the website)

5. Sharing Your Information

We may share your information with:

• Cloud hosting and infrastructure providers
• Analytics and crash reporting tools
• Service providers who help us run EXTOA
• Law enforcement when required
• Contractors working under confidentiality agreements

6. International Transfers

Your information may be stored or processed in other countries. We use reasonable safeguards to protect your data.

7. Security

We use technical and organisational measures to keep your information secure. No system is fully secure, but we work hard to protect your data.

8. Data Retention

We keep your information for as long as your account is active or as needed to provide the service. We may retain some data for legal or security reasons.

9. Your Rights

Depending on your region, you may have the right to:

• Access your data
• Update or correct your data
• Request deletion
• Object to certain processing
• Withdraw consent

To exercise these rights contact us at hello@extoa.com.

10. Children

EXTOA City Rewards is not intended for children under the minimum age required by local law. We do not knowingly collect personal data from children.

11. Changes

We may update this Privacy Policy. Updates will be posted on this page.